Privacy policy.
Your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book services, or engage with The Menopause Wellbeing Company.
Who We Are
The Menopause Wellbeing Company
Founders: Sara and James Hawkins
Location: Newquay, UK
Email: info@themenopausewellbeingcompany.com
We act as the Data Controller, meaning we decide how your personal data is used.
What Personal Data We Collect
We collect information to provide you with high-quality wellbeing services. This may include:
Personal information: name, email address, phone number, postal address.
Booking & payment information: service bookings, payment details (processed securely by third-party providers; we do not store card information).
Health-related information (special category data): information you choose to share about your health, wellbeing, or menopause symptoms and experience.
Website & technical data: IP address, browser/device information, website usage data via cookies or analytics.
How We Collect Your Data
We collect wellbeing questionnaires through Microsoft Forms, a secure, GDPR‑compliant platform. We also create and store handwritten consultation notes, which are kept in a locked filing cabinet accessible only to authorised team members.
How We Use Your Data
Your information is used to:
Provide wellbeing services, consultations, and courses.
Personalise your support and resources.
Manage bookings, payments, and communication.
Improve my website and services.
Meet legal, insurance, and accounting obligations.
We never sell your data or use it for purposes you haven’t agreed to.
Legal Bases for Processing
Under UK GDPR, we rely on:
Consent — for newsletters and health information.
Contract — to deliver services you have booked.
Legal obligation — for tax, insurance, or safeguarding.
Legitimate interests — to improve services and maintain website security.
How Your Data Is Stored
Your data is stored securely using encrypted systems and reputable third-party platforms, such as:
Booking systems.
Payment processors.
Email service providers.
Cloud storage.
We keep your data only for as long as necessary for the purpose it was collected. Health-related notes are stored in line with professional and insurance requirements.
Sharing Your Data
We may share your data with trusted third parties who help me deliver services, including:
Payment processors.
Website and email hosting providers.
Booking or course platforms.
These providers must comply with GDPR and only process your data on our instructions. We do not share your data with third parties for marketing.
Your Rights Under UK GDPR
You have the right to:
Access your data.
Correct inaccurate information.
Request deletion.
Withdraw consent.
Restrict or object to processing.
Request data portability.
Lodge a complaint with the ICO.
To exercise any of these rights, email me at [insert email].
Cookies
Our website may use cookies to improve your experience. You can manage or disable cookies through your browser settings.
To understand how cookies and similar technologies operate on our website, please refer to our Cookie Policy.
Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
Changes to This Policy
We may update this policy occasionally. The latest version will always be available on this page.
Contact
If you have questions about this policy or how your data is handled, contact:
Sara or James Hawkins